/* ============================================================
   LA TITTE — Tickets — style neubrutalist partagé
   ============================================================ */

:root{
    --paper:#FFF7E6;
    --paper-2:#ffffff;
    --paper-3:#FBF3E0;
    --ink:#0b0b0b;
    --c-mint:#5FE3C0;
    --c-coral:#FF6B6B;
    --c-violet:#B5A6FF;
    --c-yellow:#FFE066;
    --c-blue:#7CC9FF;
    --border:2.5px solid var(--ink);
    --border-thick:3px solid var(--ink);
    --shadow-sm:2px 2px 0 var(--ink);
    --shadow:4px 4px 0 var(--ink);
    --shadow-lg:6px 6px 0 var(--ink);
    --radius:14px;
    --radius-lg:18px;
    --ease:cubic-bezier(.22,.61,.36,1);
}

*{box-sizing:border-box}
html,body{
    margin:0;padding:0;
    font-family:'Plus Jakarta Sans',system-ui,-apple-system,sans-serif;
    color:var(--ink);background:var(--paper-3);
    -webkit-font-smoothing:antialiased;
}
a{color:inherit}

/* ====== Site shell ====== */
.site-header{
    background:var(--paper);
    border-bottom:var(--border-thick);
    padding:14px 22px;
    display:flex;align-items:center;justify-content:space-between;
    flex-wrap:wrap;gap:10px;
    position:sticky;top:0;z-index:50;
}
.site-header .brand{
    display:flex;align-items:center;gap:10px;
    text-decoration:none;color:inherit;font-weight:900;font-size:1.15rem;
    letter-spacing:-0.02em;
}
.site-header .brand .logo{
    width:38px;height:38px;border-radius:10px;
    background:var(--c-yellow);border:var(--border-thick);
    display:flex;align-items:center;justify-content:center;
    font-size:1.2rem;box-shadow:var(--shadow-sm);
}
.site-header nav{display:flex;gap:8px;flex-wrap:wrap}

.container{max-width:1100px;margin:24px auto 60px;padding:0 22px}
.container.narrow{max-width:720px}

/* ====== Boutons ====== */
.btn{
    background:var(--paper-2);border:var(--border);border-radius:10px;
    padding:8px 14px;font-weight:700;cursor:pointer;font-family:inherit;font-size:.9rem;
    box-shadow:var(--shadow-sm);
    transition:transform .15s var(--ease),box-shadow .15s var(--ease);
    display:inline-flex;align-items:center;gap:6px;text-decoration:none;color:inherit;
    line-height:1.1;
}
.btn:hover{transform:translate(-1px,-1px);box-shadow:var(--shadow)}
.btn:active{transform:translate(0);box-shadow:var(--shadow-sm)}
.btn.primary{background:var(--c-mint)}
.btn.warn{background:var(--c-coral);color:#fff}
.btn.violet{background:var(--c-violet)}
.btn.yellow{background:var(--c-yellow)}
.btn.blue{background:var(--c-blue)}
.btn.dark{background:var(--ink);color:#fff}
.btn.lg{padding:11px 20px;font-size:1rem;border-radius:12px;border:var(--border-thick);box-shadow:var(--shadow)}
.btn.xl{padding:14px 26px;font-size:1.05rem;border-radius:14px;border:var(--border-thick);box-shadow:var(--shadow-lg);font-weight:800}
.btn.block{display:flex;justify-content:center;width:100%}

/* ====== Cards ====== */
.card{
    background:var(--paper-2);
    border:var(--border-thick);
    border-radius:var(--radius-lg);
    box-shadow:var(--shadow);
    padding:20px 22px;
    margin-bottom:18px;
}
.card.flat{box-shadow:var(--shadow-sm);padding:16px 18px}
.card h1,.card h2,.card h3{margin-top:0;letter-spacing:-0.02em}
.card h1{font-size:1.7rem;font-weight:800}
.card h2{font-size:1.3rem;font-weight:800}
.card h3{font-size:1.1rem;font-weight:800}

/* ====== Hero ====== */
.hero{
    background:var(--c-yellow);
    border:var(--border-thick);
    border-radius:var(--radius-lg);
    box-shadow:var(--shadow-lg);
    padding:32px 28px;
    margin-bottom:24px;
    position:relative;overflow:hidden;
}
.hero h1{margin:0 0 6px;font-size:2.2rem;font-weight:900;letter-spacing:-0.03em}
.hero p{margin:6px 0 0;font-size:1.05rem;font-weight:600;opacity:.85;max-width:640px}
.hero .hero-actions{display:flex;gap:10px;margin-top:18px;flex-wrap:wrap}

/* ====== Form fields ====== */
.field{margin-bottom:14px}
.field label{display:block;font-weight:800;font-size:.88rem;margin-bottom:6px;letter-spacing:.01em}
.field label .req{color:var(--c-coral);margin-left:3px}
.field .hint{font-size:.78rem;opacity:.7;margin-top:4px}
.field input,
.field select,
.field textarea{
    width:100%;border:var(--border);border-radius:10px;
    padding:10px 12px;font-family:inherit;font-size:.95rem;
    background:var(--paper);box-shadow:var(--shadow-sm);
    transition:transform .15s var(--ease),box-shadow .15s var(--ease);
}
.field textarea{min-height:130px;resize:vertical}
.field input:focus,
.field select:focus,
.field textarea:focus{
    outline:none;
    transform:translate(-1px,-1px);
    box-shadow:5px 5px 0 var(--ink);
}
.field-row{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.field-row.three{grid-template-columns:1fr 1fr 1fr}
.honeypot{position:absolute;left:-9999px;height:0;width:0;overflow:hidden}

/* ====== Tag pills ====== */
.tag-pill{
    display:inline-block;padding:3px 10px;border:2px solid var(--ink);border-radius:999px;
    font-size:.78rem;font-weight:800;background:var(--paper-2);
    line-height:1.4;
}
.tag-pill.lg{padding:5px 14px;font-size:.85rem}

/* ====== Tableaux ====== */
.tbl-wrap{
    background:var(--paper-2);
    border:var(--border-thick);
    border-radius:var(--radius-lg);
    box-shadow:var(--shadow);
    overflow:hidden;
}
table.tbl{width:100%;border-collapse:collapse}
table.tbl th,table.tbl td{
    padding:11px 13px;text-align:left;
    border-bottom:1.5px solid var(--ink);
    font-size:.92rem;vertical-align:middle;
}
table.tbl th{
    background:var(--paper);
    font-weight:800;font-size:.78rem;
    letter-spacing:.04em;text-transform:uppercase;
}
table.tbl tr:last-child td{border-bottom:0}
table.tbl tr.row-link{cursor:pointer}
table.tbl tr.row-link:hover{background:#f3f8ff}
table.tbl td.right{text-align:right}

/* ====== Stats ====== */
.stats{display:grid;grid-template-columns:repeat(5,1fr);gap:14px;margin-bottom:18px}
.stat-card{
    background:var(--paper-2);border:var(--border-thick);border-radius:var(--radius-lg);
    padding:14px 16px;box-shadow:var(--shadow);position:relative;
    transition:transform .2s var(--ease),box-shadow .2s var(--ease);
    text-decoration:none;color:inherit;display:block;
}
.stat-card:hover{transform:translate(-2px,-2px);box-shadow:var(--shadow-lg)}
.stat-card .label{font-size:.74rem;font-weight:700;letter-spacing:.04em;text-transform:uppercase;opacity:.75}
.stat-card .value{font-size:1.6rem;font-weight:800;letter-spacing:-0.02em;margin-top:2px}
.stat-card.s-ouvert{background:var(--c-yellow)}
.stat-card.s-en_cours{background:var(--c-blue)}
.stat-card.s-en_attente_client{background:var(--c-violet)}
.stat-card.s-resolu{background:var(--c-mint)}
.stat-card.s-ferme{background:#e0e0e0}

/* ====== Filtres ====== */
.filter-bar{
    display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-bottom:14px;
}
.filter-bar select,
.filter-bar input{
    border:var(--border);border-radius:10px;padding:7px 11px;
    font-family:inherit;font-weight:700;background:var(--paper-2);
    box-shadow:var(--shadow-sm);font-size:.85rem;
}
.filter-bar input[type="search"]{flex:1;min-width:200px}

/* ====== Messages thread ====== */
.thread{display:flex;flex-direction:column;gap:14px;margin-bottom:18px}
.msg{
    background:var(--paper-2);border:var(--border-thick);border-radius:var(--radius);
    padding:14px 16px;box-shadow:var(--shadow-sm);
    max-width:88%;
}
.msg.client{background:var(--c-yellow);align-self:flex-start;border-top-left-radius:4px}
.msg.admin{background:var(--c-mint);align-self:flex-end;border-top-right-radius:4px}
.msg.system{
    background:var(--paper);align-self:center;font-style:italic;
    border-style:dashed;font-size:.85rem;font-weight:600;max-width:92%;
}
.msg .meta{font-size:.74rem;font-weight:700;opacity:.7;margin-bottom:5px;display:flex;justify-content:space-between;gap:8px}
.msg .body{font-size:.95rem;line-height:1.5;white-space:pre-wrap}

/* ====== Toast / Alerts ====== */
.alert{
    border:var(--border);border-radius:12px;padding:12px 16px;
    font-weight:700;box-shadow:var(--shadow-sm);margin-bottom:14px;
    background:var(--c-yellow);
}
.alert.ok{background:var(--c-mint)}
.alert.err{background:var(--c-coral);color:#fff}
.alert.info{background:var(--c-blue)}
.alert .strong{display:block;font-size:1rem;margin-bottom:4px}

.checkbox{display:inline-flex;align-items:center;gap:8px;font-weight:700;cursor:pointer;user-select:none}
.checkbox input{width:18px;height:18px;accent-color:var(--ink)}

/* ====== Code/copyable URL ====== */
.copy-url{
    display:flex;align-items:center;gap:6px;
    background:var(--paper);border:var(--border);border-radius:10px;
    padding:8px 12px;font-family:'SFMono-Regular',Menlo,Consolas,monospace;
    box-shadow:var(--shadow-sm);font-size:.85rem;word-break:break-all;
}
.copy-url button{
    background:var(--c-mint);border:var(--border);border-radius:8px;
    padding:5px 10px;font-weight:800;cursor:pointer;font-family:inherit;font-size:.8rem;
    box-shadow:var(--shadow-sm);
}

/* ====== Empty state ====== */
.empty{text-align:center;padding:46px 20px;color:#777;font-weight:700}
.empty .icon{font-size:3rem;display:block;margin-bottom:10px}

/* ====== Login ====== */
.login-wrap{
    max-width:420px;margin:60px auto;
}

/* ====== Responsive ====== */
@media (max-width:780px){
    .container{padding:0 14px;margin:16px auto 50px}
    .hero{padding:24px 20px}
    .hero h1{font-size:1.7rem}
    .stats{grid-template-columns:1fr 1fr}
    .field-row,.field-row.three{grid-template-columns:1fr}
    table.tbl th,table.tbl td{padding:8px 9px;font-size:.85rem}
}